Step 1: Check your account & Password

Please enter your email address below to check if you have an account in the Lab.





After you click button, check maessage top of your screen. Green is OK, Red means no account found.

If Green, you may have a Password issue. Try Resetting your password below.

If Red, your account is either NOT setup in the Portal, OR perhaps under a different email address?. Try registering yourself again and if you have further issues, please contact cdl@dementia.org.au. for assistance.


Please try typing your password (not copy and paste). Copy and paste can add a space character at the beginning or end of your password.

If above fails, try the Password reset below. You will have up to 60 minutes to activate the reset link.

Reset password now


You will be sent an email with the Reset Password link. You Must use the email address which is associated with your account here on Talk With Ted.

Step 3: Pop Up blockers in your Browswer

The Talk with Ted Simulations and the E-Learning steps in the program will open up a NEW tab in your browser. Sometimes, your Browser will block the pop-up by default - and you need to allow pop-ups via this website. Note: If this happens, when you click on Steps 1, 3 & 4 in the program, if you do NOT see the module lauch (e.g, you are stuck on the Launch screen, it is most likely you have a pop-up blocker ON. You will see a little notification on the far right of your Browser URL bar.


Turn pop-up blocker OFF
Step 2: Clear your Browser Cache

Every time your computer accesses a website, your browser makes a copy to improve load-time (speed) on your next visit. This is called Cache

Cache is great in regards performance, however it can often cause your computer to NOT refresh your screen with updated information.

If you have having problems (e.g. Your completion status is not updating, or your E-Learning bookmark is not working), try clearing Cache.

You can try to following steps:

  1. Option 1: Click in your Browswer URL bar, and then press the Control & F5 keys on your keyboard. This will reload the page. Often this will resolve the issue on its own.
  2. Option 2: If option 1 does not resolve your issue, try Clearing your browser cache. Instructions for performing this task is displayed below.
Instructions for → Clearing Cache in your Browser

It's always a good rule of thumb to restart your computer and clear your browser cache when encountering issues.

How to clear cache (all browsers)
Step 4: Other options → Recommended browswer and check your internet speed
Get latest Google Chrome browser

Check your Internet speed


You should see a minimum of 10Mbps speed. If under 8Mps - this could account for issues in the Lab.